FAQs

Q: Do you give discounts to your customers?

A: We give discounts to our subscription customers.

Q: How do I get pricing?

A: Please use our request service or pricing link.

Q: Will I be notified when the work has been completed?

A: Yes, Turnover Fix & Shine uses an advanced scheduling and work order system that will give you a notice the day before your service is scheduled and again once our team has completed the work.

Q: Are you insured?

A: Yes, we are insured up to 1 million dollars.

Q: Do you require money to be paid upfront?

A: No, in fact, be careful if any company asks you for money before the job has been completed.

Q: Do you do executive property preventative maintenance?

A: Yes, we have a portfolio of over 15 million dollars of executive properties that we maintain.

Q: Do you require written contracts?

A: No, we will enter into a contract at a customer's request, but we show up every time like it is our last opportunity to win your business.

Q: Do you charge by the hour?

A: We give you a flat rate. However, we do have three clients with whom we work on a fair market value concept.

Q: What is the fair market value concept?

A: A few long-term clients trust us to buy supplies and materials for a job, and when we are done, we charge them the price of materials and a fair labor rate for the project. We use a program that tells us how many hours a task should take, and we charge them at that rate.

Q: What if I am not happy with the work that was done?

A: We offer a 100% satisfaction guarantee and will return to fix it for free. We subscribe to Sam Walton's principle for customer satisfaction: "Make good on all your mistakes, and don’t make excuses – apologize. Stand behind everything you do. The two most important words I ever wrote were on that first Wal-Mart sign: “Satisfaction Guaranteed”. - Sam Walton

People and culture

Our people are what make us unique. Rather than outsourcing our construction engineers from questionable outsourcing establishments, we provide them with an environment that supports professional growth.

We are strong believers in giving our employees a voice. Our teams are put together with the help of our resident psychologist to ensure maximum productivity and engagement.